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Delivery is free for local orders over 130 kn and for international orders over 130 €.

For each order over 500 kn, you get Candybalism tote bag for free!

FAQ

If you have any inquiries, please contact contact@candybalism.com, we’d be happy to help! Our customer service hours are Monday to Friday, 9:30am to 5:00pm GMT+1.

We deliver worldwide, however shipping times vary from country to country.

Please consult our size chart (link)

The majority of our garments are produced in Croatia. We are deeply invested in the wellbeing of the workers who make our clothes. Finding a good partner that could assist us with agile production and on-demand models is crucial to our business. We also collaborate with a Mexico-based factory that is a member of the Worldwide fair trade alliance.

Within our sustainability business model that you can read all about in our manifesto we use only ecologically certified materials that are produced sustainably in the region, in Croatia, Europe or the UK. We also use cool stuff like fabrics made from recycled textile yarn and thrifted leftover fabrics from factories or big production houses. Due to this type of sustainable sourcing, some of our model releases come in limited quantities.

Unfortunately, we can’t swap out the items in an order once the order is placed. We can however do our best to cancel an order before it ships. You can then place a new order for the correct product. If your order has already been shipped you can easily mail it back to us to our address and we will send you the new order as soon as it is ready. Our shipping time is up to 14 days after an order has been placed as sometimes we create on demand to minimise our waste.

Unfortunately, we can’t swap out the items in an order once the order is placed. We can however do our best to cancel an order before it ships. You can then place a new order for the correct product. If your order has already been shipped you can easily mail it back to us to our address and we will send you the new order as soon as it is ready. Our shipping time is up to 14 days after an order has been placed as sometimes we create on demand to minimise our waste.

You can request a cancellation within 24 hours of when you placed your order. Please contact contact@candybalism.com with your order number and reason for cancellation. Cancellations without a reason will not be processed.

Our shipping time is up to 14 days from the moment you place your order, depending on what it is you crave for. As our sustainable approach is oriented towards minimising textile waste and overproduction, some garments are created on demand, and as such it takes some time to draft, tailor and send them to you for their new life. But, some we have ready and waiting so they could be on your doors as soon as in two days' time!

Ordering & Payment

We accept SEPA payments (with an attached proof of payment), Visa and MasterCard. You can also pay via PayPal and KEKS pay using credit cards. 

Candybalism is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest security technologies to ensure that your credit card information, contact information and shipping and billing information are confidential and safe.

Taxes are included in the prices already. For international orders, please note that unexpected duties and taxes are not included with the final shipping charge, as these are usually applied by the customs officers once the shipment reaches its destination country. If you are worried about those contact us on contact@candybalism.com and we will try to find a solution.

Shipping & Delivery

Our orders are shipped up to 14 business days after a  purchase is placed from our studio in Zagreb, Croatia. We do not ship Saturdays, Sundays, or holidays.

We ship to the moon if needed.

Once your order is shipped, we estimate you will receive your order within 2-7 business days of its ship date for Europe, or 2-4 weeks if you are located in the UK, Asia or U.S. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

We offer free shipping for all purchases above 150€ for all international orders. For local orders shipping is free.

Shipping costs for international countries vary from location. We offer a number of shipping options to fit your needs. Please see our International shipping section below.

You will receive your tracking code which you can track here for Croatia, and at your countries native postal service after it leaves the borders with the same code.

Duties and taxes are calculated based on the items ordered, shipment destination and purchase value; as such, they are not part of the order price but may be added to your order total in the shopping cart. Duties and taxes are nonrefundable. 

This amount is determined by your local customs authority and includes:

- The Sales Tax and/or VAT applied by your country (for particular items in your order)
- Duties charged for goods coming in from Croatia, specific goods and processing charges.

If you are pressed for time, please send us a message at contact@candybalism.com and we will do our best to send your new fav clothing ASAP. 

You can request a cancellation within 24 hours of placing your order. Please contact contact@candybalism.com with your order number and reason for cancellation. Cancellations will not be valid without a reason.

You will receive an email notification confirming shipment. Please note that items are shipped only after they have been charged based on your selected method of payment.

Returns & Exchanges

We want you to love our garments as much as we do. If you’re not completely satisfied you may return or exchange them. We’ll gladly accept a purchased garment which is unworn, unwashed, or defective with it’s tags intact. Garments must be in new condition with original tags attached for a full refund.
You can return or exchange our garments within 15 days of delivery.
Used garments cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing.

Your return must be approved via contact@candybalism.com before shipping. Please state your order number, garment(s) you wish to return and reason for return.

Your refund will be credited to the original form of payment used to make the purchase.

Once your return is received and inspected, we will send you an email notification of it. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed so that a credit is automatically applied to your credit card or original method of payment, within several days. Please allow 5 - 14 business days for your credit to be issued.

Please note that we will do our best to accommodate you, but any unforeseen Shipping and/or Duty Charges on International Orders we are not responsible for and therefore cannot refund.

Return shipping is free for returns within the EU. Please contact us at contact@candybalism.com for more information on the return process.

Sure, why not? We will give it to someone who needs it more. We understand that buying final sale garments could be tricky, so if you have any questions please contact us via contact@candybalism.com before placing your order.

You can! However, keep in mind that in the agility and sustainability business model, some of our sizes or colors may sell out before others, or we may run out a particular fabric. If you want to swap garments for a new size or color, please contact us via contact@candybalism.com.

Sale items are not eligible for exchange. Make sure to have your return dropped off and registered 15 days from the day of receipt to avoid not being eligible for a refund. Please, only send returns using tracked shipping. We may not refund a lost return that was sent using a method other than that requested by our return policy.

Oh no! What a bummer! Contact us via contact@candybalism.com right away.

If your package has been lost in transit, please contact us via contact@candybalism.com.

Keep in mind though, after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Let’s stay in touch!

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Masks

Size

Face width

Face height

S

19 cm

11 cm

M

25 cm

13.5 cm

L

26 cm

15 cm

XL

28 cm

15.5 cm

Burgundy

Measures

Chest

Length

Sleeve length

S

104 cm

69 cm

67  cm

M

112 cm

72 cm

68.5 cm

L

120 cm

75 cm

70 cm

XL

128 cm

78 cm

71.5 cm

2XL

136 cm

81 cm

73 cm

Black

Measures

Chest

Length

S

86 cm

74 cm

M

96 cm

76 cm

L

106 cm

79 cm

XL

116 cm

81 cm

2XL

128 cm

84 cm

White

Measures

Chest

Length

Sleeve length

S/M

130 cm

60 cm

43  cm

L/XL

142 cm

64 cm

44 cm

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